Facts are indisputable. From the latest sales figures to the number of telephone calls taken during a day, they represent a workplace truth. Whether they are agreed with is an entirely different matter.
Sales figures might be affected by products being out of stock, while the number of telephone calls could be impacted by colleagues being off sick. Reactions to facts are often emotional, so it is worth asking: are professional decisions being made based on facts or feelings?
Feelings are not facts; they are unique responses, influenced by attitudes, beliefs, values, personality, experiences, and those around us. If agitation builds during the afternoon or a situation is repeatedly revisited in the middle of the night, it is highly likely that emotions are affecting responses and productivity.
Feelings are often justified. Missing a commission target or an important deadline due to factors beyond one’s control is naturally disappointing—and it is normal to feel angry or frustrated. However, confronting a manager in a fit of rage risks presenting an irrational version of events.
How emotions are handled at work—especially negative ones—can reflect on professionalism. Strong emotions such as crying, anger, or frustration are often subject to stigma. Crying might be seen as a sign of weakness, anger as being unhinged, and frustration as inappropriate.
Yet emotions are part of being human. Smiling when complimented on presentation skills, feeling upset about losing a client, or getting excited about achieving goals are natural reactions. However, excessive displays of emotion, especially negative ones, can cloud judgement.
It is important to strike a balance. Take time to consider the facts, and remember that strong emotions often subside with time. While emotions matter, if they dominate workplace behaviour, they could harm one’s reputation. Acknowledging emotions and learning to manage them effectively allows situations to be approached with clarity and focus. Facts and feelings are intertwined. Mastering the balance between them is key to professionalism and productivity.
